- Excellent knowledge about booking form (including terms and conditions)

- Relationship Building: Meeting and greeting customers to resolve queries and ensuring building of a long term relationship with them.

- Be the single point of contact (SPOC) for all post-sales communication with the customers

- Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.

- Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.

- Follow-up for stamp duty and registration

- Proper knowledge of Project APF file (documents required for project APF)

- Complete knowledge of bank loan process along with documents required (salaried as well as Self-employed)

- Knowledge of stamp duty calculation.

- Knowledge of ready reckoned rate.

- Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.

- Providing Clients with Requisite Documents in Lieu of Loan Disbursement.

- Coordinating with the bank for disbursements.

- Dispatch of Receipts for Payments Made. GST, TDS Computation and Ensuring that the same is collected from the clients

- Coordinate with site personnel for flat hand over and ensure update of all records of the customers.

- Prepare collection MIS report for the management.

- Ensure high service levels and promptness in handling customer issues & complaints.

- After receipt of bank sanction letter/ stamp duty & Registration Fees.

- Sending draft agreement to client.

- Knowledge about draft agreement

- Should be familiar with legal language related to Draft & Agreement.

- Mailing required receipts to the client upon receipt of payment

- Generating demand letter and NOC for 1st disbursement

- Payment recovery from bank.

- Maintaining relationship with all booked clients

- Handling process from after booking to till possession.

Must have 3+ Yrs Experience in Sales & CRM in the Real estate Industry

- Team handling is a needed skill

- Ability to understand real estate legal documentation as well as working knowledge of RERA is a must

Roles and Responsibilities :

- Handle CRM activities of multiple projects simultaneously

- Candidate will be expected to lead a midsized team

- Manage and reply to customer queries in all forms of communication

- Develop a cordial relationship with the customer throughout the customer journey

- Generate referral business from existing customers

- Complete monthly collection targets of the Company

- Manage all post sales documentation as needed

- It is preferable to have a Bachelor's + Master's degree in Business Administration, Finance & Accounting or a similar discipline is must. Rest do not apply if you don't have specified degree.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.