Recruiter at Suven Consultants & Technology Pvt Ltd
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Customer Relation Executive - Retail (1-9 yrs)
We are having an urgent opening for Customer Relation Executive profile in Maple Digital Technology International Pvt Ltd.We want someone who can handle walkin customers complaints and queries in the store.
Following are the details of company's profile:
Company: Maple Digital Technology International Pvt Ltd.
Job Location: Vashi/Seawoods
Required Qualification: any graduate
Experience - minimum 1 year experience in customer relationship (Preferably from retail background).
Salary package: upto 20000 per month take home
Skills Required:
1. Good Personality with Excellent Communication skills.
2. Ability to multi task.
3. Must be a Graduate.
Job Description:
1) Handling the customer query/ grievances.
2) Developing relationship with premium clients, thus enhancing the business.
3) Understanding the customer query and accordingly look forward for its resolution.
4) Allocation of onsite calls to the engineers.
5) Revert to the clients (Happy Calling), thus confirming the service.
6) Should deal with the team and management and come up with ways to better the service.
7) Focusing on the C-SAT & identifying the Root Cause Analysis (RCA) on the same.
8) Need to maintain certain reports such as Happy Calling Report and Apple Report.
INTERESTED CANDIDATES CAN apply OR CAN CALL ON 9699668360.
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