Recruitment Consultant at PARC Kalite Consultant
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Customer Relation Associate - Email Process - Insurance (1-6 yrs)
Job Description :
- Email process which required solving of Customer enquiries and complaints through emails.
- Major handling of customer queries and complaints on a daily basis.
- Filing customer information on the system on a daily basis.
- Mailing up customers with regards to any further queries, if required. Also, for faster resolution of customers complain/ query. (FCR)
- Handling of major correspondence received by the customers in the form of emails, letters, claims.
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