HR at jobspri
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Customer Onboarding Role - Education (0-5 yrs)
Customer Onboarding Specialist :
We are looking for a Customer Onboarding Specialist who can interact with our customers and provide them with Extraordinary Product Onboarding experience.
What to expect from the role?
- Hands-on experience in guiding new customers
- Opportunity to practice and perfect customer service and effective communication.
- Working with the guidance of professionals and seniors with many years of experience
- Exposure to the field of customer service and all its facets
- Mechanical/Electrical/Civil Background candidates are preferred
Responsibilities :
- Attracting customers by answering product and support related questions.
- Provide LMS (Learning Management System) tour to new customers and onboard them to the purchased program
- Understand the Customer objective on purchasing the desired program and orient them on their learning path
- Suggesting information about other products and services available with us
- Answering telephone calls, emails & messages to understand the student concern & address them according to the company standard operating procedure.
- Resolving product or support problems by clarifying the customer's complaint after verifying its validity
- Provide - WOW- experience to the customers who come along.
- Must know how to generate Feedback & work on the feedbacks to satisfy the customer
Requirement :
- Generate reviews/identify problems & fix the problems. Requirements
- Must be at least an Undergraduate, preferably BE or MBA
- Must be friendly and be customer centric.
- Strong communication skills accompanied with excellent listening skills and patience to have smooth interactions with customers either on-call or in-person
- Thorough knowledge of the product or service being advertised.
- Problem-solving and conflict resolution skills are a must.
- Market knowledge is essential and must be updated on current affairs and trends. Engineering Background will be a Bonus
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
