Recruitment Researcher at Huntingcube Recruitment Solutions
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Customer Happiness Professional (3-5 yrs)
About the Role:
As a Customer Happiness Champion, you will play a pivotal role in maintaining high standards of user satisfaction and ensuring a seamless customer experience. Focused on delivering efficient, solution-oriented support, you will utilize best practices to address user queries. With excellent communication skills and keen attention to detail, you will foster interactions that reflect a commitment to quality and long-term relationships.
What You'll Do:
- Provide support to users through various communication channels, including messaging, email, social media, and phone calls.
- Monitor and identify issues such as platform bugs, fraudulent transactions, financial concerns, and -edge-case scenarios.
- Analyze and flag trends in user interactions to proactively address potential issues and resolve underlying causes.
- Identify gaps in the knowledge base and recommend updates to bridge those gaps.
- Stay updated with in-depth knowledge of the platform and the broader cryptocurrency ecosystem.
- Excellent written and verbal communication skills in both English and Hindi.
- A deep, genuine, and passionate commitment to customer support as a career.
Qualification Criteria
- Any Graduate
- Additional Information
What You'll Bring:
- 3-5 years of experience in customer or technical support roles.
- Flexibility to work in rotational shifts.
- A problem-solving mindset with a genuine passion for helping users - this is the most critical quality for success in this role.
