We are having Openings for our client a Leading Software Technology company, in Bangalore

Designation: Customer Experience Specialist

Location : Bangalore

CTC : up to 6L/year

No of Openings:1 : Female Candidates only.

Job Description:

The Customer Experience Specialist is responsible for delivering the highest quality and the best possible customer experience. The role involves ensuring quality and providing assistance to users of a product that is mobile first, multiplatform, multilingual and has over a million actives in 10 countries.

Mandatory Skills:

- Graduate or Post Graduate in Science / Engineering

- 1 - 2 years of experience in any technology related role.

- Excellent verbal and written communication skills

- Expertise of all major mobile platforms

- Detail oriented and has a keen eye for design and user experience

ROLES and RESPONSIBILITIES :

- Ensure quality by validating the product from the users perspective

- Curate all user facing content - on the app, app store and website

- Ensure the highest level of customer satisfaction.

- Coordinate projects and quality related processes with the Engineering Team

- Provide technical assistance to users via email, chat and social media

- Test the app both manually and via automation to ensure quality of every release

- Be abreast of technological advances on all major smartphone platforms

- Create copy that forms part of the app content, app store description and website

- Curate the app listing on all major app store

PERKS:

- ESOPs + Pay

- Top of the line Mac Book Pros / Dell Notebooks

- Large screen extended monitors rigged with wireless keyboards

- Lunch + snacks on the house

- General Shift

- Week offs: Yes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.