Your Job Responsibilities in this role

- Manage the engagement of all admitted participants and university admission formalities till the commencement of the program

- Keep the cohort well engaged and provide personal connect to each participant with a deeper understanding of their needs and issues and respond in a proactive manner

- Ensure all program or course related queries and issues are resolved in a timely manner throughout the program

- Manage the readiness of Learning Management system for the class for access to all learning related materials & calendars in a timely manner with accurate information throughout the program

- Ensure cohort is well prepared and well communicated before any class session or lab session or any guest speaker session

- Ensure faculty is well prepared and well communicated before any class session

- Ensure readiness of technology and any other requirements necessary for any class session campus or online or any guest speaker session

- Hosting of any online class session

- Ensure smooth functioning of all campus related logistics and catering working with campus operations manager

- Ensure cohort is well enabled post the class session with materials and videos in a timely manner

- Coordinate and manage the execution of assessment plan for all courses with the cohort

- Manage the planning and execution of key program events like program orientation, term immersion and graduation etc.

- Proactively manage shaping the behaviour of the cohort in program engagement and academic performance with rewards and recognition

- Proactively research and deploy and optimize technology tools to enhance the learning experience for the cohort

- Ensure the program cohort repository for all class materials data and tracking data are all kept up-to-date

- Manage the implementation of program policies with the cohort including timely collection of all payments and assessments

Qualification and Experience : 

- Excellent verbal communication and problem solving skills

- Diplomacy and excellent verbal, written communication skills to handle any customer complaints and emergencies in a level-headed manner and dealing with tough customers

- No fear of decision-making and very good negotiation skills

- Strong people leadership skills to work across and influence senior and junior campus staff without any authority in addressing campus related issues and improvements

- The ability to multitask and manage time

- Excellent working knowledge of using Spreadsheets

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.