Customer Experience Role - Retail (1-4 yrs)
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Answering large amounts of incoming calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
- Identifying and assessing customers- needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team sales targets and call handling quotas generating sales leads wherever necessary
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing accurate, valid and complete information by using the right methods/tools
- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
