Recruiter at Global Consultancy & Management Solutions
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Customer Experience Role - FoodTech eCommerce Firm (0-2 yrs)
Here's what your typical day would look like
- Working with a team that drives the - customer experience- for one of the fastest growing membership programs
- Communicating with customers through chats / emails / calls to resolve their dine in-related concerns and queries, within a predefined TAT
- Help merchants improve service quality by relaying feedback and escalating performance issues
- Work closely with Supply team to share user feedback on partner restaurants
- Provide feedback to our product and engineering team to ensure that both partner and user experience is world-class
- Hustle with one of the most hard-working teams in the country - weekends are our busiest days, this calls for 6-day weeks for the team, which we work on a rotational basis
Job Requirements :
- 0 to 2 years of work experience (prior work experience in a customer/merchant-facing role is a huge plus)
- Excellent written and verbal communication skills in English, and a functional knowledge of Hindi
- A huge amount of empathy, calmness, and positivity - these are absolutely non-negotiable
- Customer-centric approach when resolving queries and concerns
- People who enjoy working in a highly charged environment, with unpredictable hours, without compromising on quality
- People who are willing to work in shifts as per the need of the business
Notice period should not be more than 30 Days.
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