We are hiring for the role of Customer Experience Manager (Voice process) for Vashi location.

Brief:

- Salary Package: up to 3 Lakhs per Annum (Additionally, Good Incentives + PF + Medical Benefits + Annual Bonus)

- Gender: Male / Female

- Age Bar: upto 32 years

- Fresher's and Experienced candidates

- Any Graduate / Post Graduate

The job involves:

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- Understanding multiple products and processes.

- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities:

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle irate customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Desired Candidates:

- Typing speed of 30 to 40 wpm

- Minimum 1-3 years of relevant experience of Domestic/international BPO (Preferred)

- Freshers can also apply who is energetic and flexible to work

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

Please contact Komal Gupta in case of any query on Contact Number: 9285100241 or Landline: 0788-4091008

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