Customer Engagement Representative - BFSI (2-4 yrs)
The Customer Engagement Representative is responsible for building strong relationships with customers, addressing their needs, and ensuring a positive experience with the company's products or services.
Key Responsibilities:
- Engage with customers through phone, email, chat, and social media to provide assistance and support.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Educate customers about products, services, promotions, and company policies.
- Proactively reach out to customers to gather feedback and improve their experience.
- Collaborate with sales, marketing, and support teams to ensure seamless customer interactions.
- Maintain accurate customer records and update CRM systems as needed.
- Identify opportunities to upsell or cross-sell products and services.
Requirements:
- Bachelor's degree preferred
- Previous experience in customer service, sales, or a related role
- Strong communication and interpersonal skills
- Handle challenging customer situations
