Title : Customer Care Specialist (US process)

Location : Gurugram (Work from office only)

Company : Wipro

Roles and Responsibilities of a Customer Care Specialist :

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Eligibility :

- Graduates in B. Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA, M.Com, M.A (Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

- B.Tech. with min 6 months of experience is required in BPO/KPO

- Regular MBA, M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)

- Gap should not be more than 4 years after graduation.

- Undergraduates/ pursuing graduation are NOT eligible.

- Candidates who are currently located in Delhi NCR/Gurgaon are only eligible.

Work Experience :

- Freshers and Experienced : 0-29 months

- Excellent communication skills- Written and Verbal

- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

- Proficient in computer usage and Basic knowledge of MSOffice/ Excel

What Wipro offers :

- Defined career roadmap which offers growth opportunities

- Performance-based incentive program (Depends on Process/Client Alignment)

- Investment in talent development and skills enhancement

- Work-life balance with a 5-day workweek

- Collaborative environment with best-in-class professionals

- Focus on colleague engagement and fun at work

Interested candidates please share your CVs

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