The Customer & The Technical Support Associate. at NR Success Manpower solutions.
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Customer Care Role - International Voice/Non-Voice Process (0-1 yrs)
Job description :
Opening for International Voice /Non-Voice process .
Shift (24- 7) Any 9 hours job,
Roles and Responsibilities:
- Maintaining empathetic and professional front with the customers
- Answering support calls, emails, support tickets
- Providing instant troubleshooting via live chat tool
- Helping customers complete online
- Acknowledging customer complaints
- Solving customer complaints
- Process different documents like applications, forms, and custom requests
- Constant communication with colleagues from various departments to offer efficient customer service
- Providing feedback on customer service efficiency process
- Ensuring complete customer satisfaction
- Providing professional customer service experience
- Customizing individual customer journey
- Keeping records of customer communication, complaints, and more
Eligibility & Skill set required:-
- Should have excellent verbal & written communication skill.
- Should be good at typing.
- Should be flexible working on US rotational Shifts.
- Any graduates can apply if you have completed your graduation with Course completion documents
- No backlogs,
- Need 15 years of education to be completed (10th /12th & 3 years of graduation).
- Should be within Chandigarh limits to avail transport facility.
Salary : Rang - (15K to 25k Along with incentives.)
Perks and Benefits :
- Performance Incentives will be given apart from salary.
- Both the way transport at free of cost, + Night shift allowance.
Walk-in: Location - Chandigarh / Mohali .
Industry type:- BPO / Call Centre
Functional area:- Customer Success, Service & Operations
Role:
Customer & Technical Support -Voice & Non Voice Process
Role category:- Voice /Non-Voice
Employment type:- Full Time, Permanent
Education:- Any Graduate
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