Recruiter at Utkarsh Staffing Solutions
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Customer Care Role - Inbound Process - Logistics (0-5 yrs)
Opening for Top Logistics company for Inbound process with Good communication skills for General shift
Must know either of the following
- English and hindi
- Telugu
- Tamil
- Kannada
Job role :
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Interested can contact at 9845184940
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