Business Support Manager at Snaphunt Pte. Ltd.
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Customer Care Role - BPO (0-1 yrs)
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
Our Client is dedicated to assisting our trusted partners and clients around the world. Integrating digital technology to empower clients Business Process through Cost Effective Services, Solutions, and Consulting.
The Job
You will be responsible for :
Responsibilities:
- To answer and make calls within the set standard.
- To provide accurate information to callers.
- To provide exceptional customer service.
- To acquire all necessary process information.
- To stay updated with protocols as per process.
- To document all call information according to standard operating procedures.
- To maintain and improve quality results by adhering to standards and guidelines.
- To learn additional responsibilities to grow within the organization.
- To follow up customer calls where necessary.
- To learn multiple processes.
- To report unresolved call issues to the supervisor.
Ideal Candidate :
Skills Required :
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills, 30wpm.
- Team player with strong listening and interpersonal skills
- Superior listening, verbal, and written communication skills.
- Quality-oriented individual with the ability to rapidly learn.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
