Job Title : Customer Care Representative

Experience : 0 - 2 years

Salary : 1.68 lacs p.a - 1.92 lacs p.a

Shift : Rotational shifts

Type : Domestic Semi voice Process

Communication : Excellent in English & Hindi

Job Location : Abids, Hyderabad

Job Description :

Position Summary : Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests through voice, e-mail, and chat. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities :

- Email Support Agent should we well versed on receiving and answering customer inquiries on behalf of the companies or businesses they work for via email. It is their responsibility to provide quality instructions or responses to be able to resolve the customer's issue.

- They need to possess the skills, communication & logical understanding to be able to handle queries from customers in a professional, clear, and concise manner.

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Determines requirements by working with customers.

- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems and close looping concern authority.

- Fulfills requests by clarifying desired information, completing transactions; forwarding requests.

Desired Skills and Abilities :

- Excellent in English Communication.

- Basic Telephone Etiquettes.

- MS Office.

- Typing Skills minimum 35 WPM with 85% accuracy & Basic System Navigation Skills.

- Ability to write, read and speak English to suit the business need.

- Decision Making, numerical ability & logical reasoning.

- Customer Focus and Being Attentive.

Selection Process :

- HR Round.

- Operational Round.

- International Versant Test Score of 60% or above.

- Final Round with Client.

HINA : 9121028533

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