Human Resource Manager at Bizaccen Knnect Pvt Ltd
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Customer Care Representative (1-2 yrs)
Listening to customers :
- Identifying customer needs and expectations, and listening to their concerns, issues, and questions.
Providing service :
- Delivering service requests efficiently, and ensuring the customer receives an effective service.
Resolving issues :
- Providing customers with clear instructions to resolve issues, and calmly responding to customers' complaints.
Managing orders :
- Ensuring orders are delivered promptly, and rerouting customer calls to other departments when advanced solutions are needed.
Conducting surveys :
- Collecting data about customer satisfaction, churn rate, brand image, and awareness.
Analyzing data :
- Devising new strategies or updating existing ones based on customer data.
Communicating with customers :
- Communicating with customers through various omnichannel channels, including email, social media, phone, or SMS.
Monitoring performance :
- Devising ways to measure how well clients are being served, and establishing metrics for the team to reach.
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