Owner at Domestic Cluster Enterprise
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Customer Care Representative (0-1 yrs)
A customer care representative (CSR) is a company employee who helps customers with questions, concerns, and complaints. They are the main point of contact between a company and its customers.
Responsibilities:
- Answer questions: Provide information about products and services
- Resolve complaints: Handle complaints and forward them to other departments
- Process orders: Process orders and returns
- Manage accounts: Manage accounts and customer feedback
- Provide training: Provide training to new employees on the company's products and services
- Communication channels
Phone: CSRs can answer questions by phone
Email: CSRs can answer questions by email
Chat: CSRs can answer questions by live chat
Social media: CSRs can answer questions by social media
Face to face: CSRs can interact with customers face to face
