Recruitment Consultant at Right Minds Consulting
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Customer Care Operations Role - eCommerce (1-5 yrs)
Customer Care Operations
- Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
- Requires people to have decent communication skills both in written and spoken English.
- Candidates with call centre/customer care experience of up to 2 years, in an ecommerce setup would be preferred.
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