Consultant at Rightminds Consulting
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Customer Care Operations Role - eCommerce (0-2 yrs)
Company Profile :
We @Assembly (www.theassembly.in) are keen to collaborate with young, potential talent (0-2 years experience) that show an inclination to learn and grow within the digital media / ecommerce industry with a very promising opportunity to build a large e-commerce brand in the luggage space. We can assure you to meet all your goals to grow organically with us.
Assembly Luggage (www.theassembly.in) :
We are an emerging ecommerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).
Customer Care Operations :
- Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
- Requires people to have decent communication skills both in written and spoken English.
- Candidates with call centre/customer care experience of up to 2 years, in an ecommerce setup would be preferred.
- Freshers with an inclination to build their career in this space can also apply.
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