Owner at Domestic Cluster Enterprise
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Customer Care Officer (0-1 yrs)
A customer care officer, also known as a customer service officer, is a customer service representative who helps customers with their concerns and queries. They are the primary point of contact between a business and its customers.
Responsibilities:
- Handling customer inquiries
- Resolving complaints
- Providing solutions to customer problems
- Offering discounts or replacement items
- Ensuring customer satisfaction
- Maintaining a positive relationship between the business and its customers
Skills:
- Empathy: Being able to understand the emotions and perspective of others
- Problem-solving: Being able to solve problems for customers
- Communication: Being able to communicate effectively with customers
- Active listening: Being able to listen to customers' concerns
- Patience: Being able to remain patient with customers
- Adaptability: Being able to adapt to different situations
