JD for Customer Experience

Experience: 0-3 Yrs.

Salary: 2-4 LPA

Shift: Day (9:30am - 6:00pm)

Immediate Joiner

Requirements:

- Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

- Should have excellent communication and English language skills (written and verbal)

- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails.

- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.

- Grow and nurture customer relationships on every interaction that results in measurable Customer Value Document necessary account information and offer custom solutions that benefit the customer.

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

- Balance customer interests with the interests of company.

- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

- Gather relevant information from customers as required and update it accurately to facilitate the decision process.

- Professional attributes:

- Needs proactiveness and anticipation to understand customer's problems.

- Adaptability to customer's need and requirement.

- Should be a problem solver.

- Personal attributes:

- Go-getter, with high drive and ownership.

- Should have good communication and listening skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.