Position: Customer Advisors / Sales Executives

Location: Delhi - 40, Bangalore - 50, Chennai - 60, Hyderabad - 30, Mumbai - 40, Pune - 30, Cochin - 10

Experience: 1 -2 years of exp in CAR SALES, DL is a must, and 4 Wheeler driving preferable should have 2 Wheeler

Industry: Automobile industry will be preferred - with showroom CAR sales

Job Description:

Role : Customer Advisor / Dealer Sales Executive

Supervisor Brand Champion / Team Leader

Primary Responsibilities:

PLANNING

1. Creates a activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential

PROSPECTING

2. Adheres to the monthly activations plan by product category

3. Execution of market activation activities as planned by Brand champions

4. Liaison with the respective SM and Brand Champion to execute the activity

5. Completes all documentation and collects customer information during the activity in order to open the green form

6. Follows up on the lead allotted after receiving green form with customer Information and conduct home visit / Test Drive as per appointment

7. Plan and adhere to the schedule of test drive

SALES PROCESS

8. Conduct a detailed need analysis to engage with the customer

9. Position TML products according to the identified need of the customer

10. Address all questions/objection by the customer and involve Brand Champion in case not able to address the questions

11. Conduct the test drive for each customer as per the standards defined

12. Continuous follow up with the customer at each stage to convert the yellow form to sale

13. Gets commitment sheet signed off with the customer after booking of the vehicle

14. Confirms the booking by accepting booking amount, opening yellow form and completing all document requirements

15. Calculates the estimated time of delivery and explains the delivery processes to the customer

16. Schedule delivery time with customer and confirms after discussion with the delivery manager

17. Follows up with the customer at each stage of selling and collects documents/payments as required

18. Communicates with the customer in case of any changes to the delivery time, pending documents, balance payment

CUSTOMER MANAGEMENT

19. Follow up and close all customer complaints

20. Provide inputs to brand champions for lost customer analysis

KPI's Revenue Enhancement

1. Actual vehicle sales against targets

2. Total conversion ratio (green form to retail)

3. Accessories, VAS target achieved

4. % Extn. Warranty target achieved

5. % TMI Insurance penetration achieved

6. % Sales through TMA Conversion

Competency

1. Customer Orientation and Relationship Management

2. Selling Skills

3. Result Orientation

4. Objection Handling

5. Problem Solving and Decision Making

6. Financial Acumen and Negotiation Skills

7. Initiative

Educational Profile

1. Graduate

2. Sales and Marketing qualification would be added advantage

Professional Profile

Fresher: Person possessing the above qualification / skill and have aptitude & orientation for Sales career

Salary: 12K - 20K

If interested, apply with your updated CV with photo Or call 08961795851

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