- Ensuring the strategic alignment of the training department with business goals

- Identifying training needs by consulting with stakeholders and using needs assessments

- Developing and delivering training solutions that meet business needs

- Optimizing training processes for efficiency

- Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training

- Managing the technologies and technical personnel required to develop, manage and deliver training

- Meet regularly with other internal Gainsight resources to keep current on product changes.

- Understand and apply principles of adult learning theory.

- Ensure learning content is current (aligned with the product or best practice changes), high quality, and engaging.

- Brainstorm creative treatments and innovative instructional strategies.

- Create instructional graphics, the user interface, interactions, and the finished product.

- Write effective copy, instructional text, audio scripts, and video scripts.

- Know the capabilities of eLearning development tools and software.

Specific Skill Set :

- At least 2-3 years experience building online learning content for SaaS companies.

- Experience with curriculum development applications such as Camtasia, Articulate 360, or Captivate.

- Background or degree focused on instructional design, or curriculum development or education.

- Strong spoken and written English communication skills.

- Solid understanding of the ADDIE development model, instructional analysis, and experience meeting milestones.

- The ability to thrive in a rapidly changing environment.

- Ability to work independently and manage time effectively.

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