Talent Acquisition Manager at Cubix Bpo Services Pvt. Ltd
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Cubix Bpo Services - Executive - Customer Service (0-10 yrs)
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise Sales.
- Pre-sales and post-sales follow up.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Handling inbound calls in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Escalating customer feedback as required.
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