Assisstant Manager-HR at Crossbeats
Views:98 Applications:20 Rec. Actions:Recruiter Actions:10
Crossbeats -Executive - Customer Service (1-2 yrs)
1. Voice Support : Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.
2. Issue Resolution : Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.
3. Communication : Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.
4. Documentation : Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Feedback Collection : Gather customer feedback and report insights to improve service quality and customer satisfaction.
6. Compliance : Adhere to company policies, procedures, and quality standards while handling customer interactions.
Requirements :
Experience : Minimum of 1 year of experience in a customer service voice process role.
Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.
Skills : Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.
Tech-Savvy : Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.
Customer Focused : Ability to handle challenging situations with professionalism and empathy
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
