Assisstant Manager-HR at Crossbeats
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Crossbeats -Executive - Customer Service (1-2 yrs)
1. Voice Support : Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.
2. Issue Resolution : Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.
3. Communication : Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.
4. Documentation : Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Feedback Collection : Gather customer feedback and report insights to improve service quality and customer satisfaction.
6. Compliance : Adhere to company policies, procedures, and quality standards while handling customer interactions.
Requirements :
Experience : Minimum of 1 year of experience in a customer service voice process role.
Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.
Skills : Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.
Tech-Savvy : Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.
Customer Focused : Ability to handle challenging situations with professionalism and empathy
