HR Manager at Crossbeats
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Crossbeats - Associate - Customer Support (0-1 yrs)
- Attend to support cases via phone, email or online web tools.
- Collect information from users to understand and resolve problems remotely
- Advise customers on the appropriate action.
- Utilize available resources and aids in coming up with solutions for problems.
- Accurately log relevant details of all interactions with customers.
- Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
- Strictly follow support procedures while abiding with privacy guidelines in handling customer information.
- Analyze trends and patterns in incidents, and provide feedback to Customer support managers and the application team
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
