You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with Customer Success, Product Development, Techincal Operations, Finance, and Sales, etc. to ensure Cropin Technology is delivering overall superior service and success to our customers.

Additional responsibilities include but are not limited to the following:

1) Manage on-boarding process for Cropin's customers

2) Develop and execute customer success plans and track and report on key metrics for customer adoption and success.

3) Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.

4) Develop a trusted advisor relationship with customers and develop them into reference customers.

5) Drive periodic customer sessions and steering committee meetings to understand their environment, business needs, and culture.

6) Document the findings from customer interactions and communicating them to various teams inside Copin Technology. Align the Cropin's Product roll out and customer's adoption of product features.

7) Customer Engagement Analytics: Take a proactive approach by reviewing current engagement analytics and forward planning with customers to mitigate potential risks

8) Become an evangelist for all Cropin products.

9) Track all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive.

10) Design metrics and measures for determining the ROI on Cropin's Products by the customer.

11) Identify up-sell, growth opportunities and collaborate with account management teams to ensure growth attainment.

12) Understand and assess customer requirements, level of adoption of the service, and assess the risk in renewing the current contract.

13) Bring together cross-function teams and stakeholders to proactively resolve customer pain points

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.