Job description

Roles and Responsibilities

- Leadership experience in managing the CRM function with exposure to different aspects of CRM including lead generation, pipeline management, conversions, client acquisition and retention.

- Responsible for customer management for projects from Booking to Hand over stage

- Should have handled large projects

- Must have managed multiple projects together

- Working closely with the sales and marketing to provide guidance on how to maximize current and prospective relationships.

- Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.

- Ensure return on investment through KPI's and performance metrics.

- Send pre intimation to customers for payment and ensure dispatch of demand letters on a timely basis.

- Follow up with customers on payment dues and update all communication in the customer file.

- Ensure receipts for payments made are sent on time and handle payment defaults and recovery.

- Communication to customer about project progress and likely date of possession.

- Coordinate with site personnel for flat hand over and ensure update of all records of the customers.

- Prepare collection MIS report for the management.

- Ensure high service levels and promptness in handling customer issues & complaints.

Desired Candidate Profile

- Post graduation in Management with about 10 to 15 years of total experience in CRM function in Real Estate / Construction Industry. Age preference - 40 years

- Candidate only from Real estate industry should apply.

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