Consultant at Athena Consultancy Services
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CRM Executive - Loyalty Program - Paint Manufacturing Industry (3-8 yrs)
Job Description :
We have an Urgent Opening with a leading organization in Mumbai with an Leading paint manufacturing Industry for the position of CRM Executive for Mumbai Location.
Position - CRM Executive ( Loyalty Program).
Roles & Responsibilities :
- Planning and delivering CRM strategies across the organization with a view to retain existing customers, increasing brand loyalty and expanding the brand.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Collaborating with other departments to ensure the CRM strategy effectively works well for every aspect of business.
- Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
- The ability to meet tight deadlines and outstanding time management skills.
- Team working, implementation of new strategies and stay on top of the administration activities.
- Excellent communication skills with the strongest command in English written and verbal as you must speak with employees, and customers.
- Commercial awareness : A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers that can solve their problems.
- Top quality analytical skills : A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
- First level of contact between the customer and the organization.
- Regular follow up with clients.
- Handle customer queries, understand customer requirements and suggest efficient solutions
- Present progress and development of the Team to its stakeholders.
- Daily Reports management
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