Job Responsibilities / Accountabilities:

- Data analytics for CRM initiatives, loyalty & campaign management

- Analyze and interpret data collected on customers in order to enable greater personalization, forecast behavior and develop relationships

- Support in the planning and execution of CRM strategies- operate with a sense of urgency to deliver campaigns on time and as defined per campaign requirements

- Coordinate with sales, social media and digital marketing team to ensure cohesive execution of marketing strategies and communications

- Work with the CRM Manager to develop and deliver standardized program analytics and related reporting platforms

- Coordinate effective and clear communication channels that deliver information as required to support business to consumer and business to business campaigns

- Research on and create an understanding of audience selection and segmentation in support of overall business objectives

- Foster and develop relationships with key operational vendors and outsourced agencies

- Execute testing strategies that deliver gains through utilizing the CRM software, loyalty management, social media and digital marketing

- Work closely with social media and digital marketing team to create innovative marketing campaigns and initiate new ideas that will foster business growth and development

- Should understand and prepare final report on Return on Investments" ROI" and "SMS hit rate" campaigns from raw excel data

- Conducting regular store visits to obtain the customers staff and customer feedback

- Train the store team on a regular basis to assure a proper utilization of the CRM Application

Functional Competencies:

- Strong Social Media and Technological Skills i.e Twitter, Instagram and Facebook

- Strong Microsoft Office Skills

- Customer Service Skills

- Photoshop and Basic Graphic Designing Skills Creative and Innovative Thinking

- Knowledge of various Research and Data Collection Methods Basic knowledge about Arabic speaking, writing and reading skills Knowledge of Cashiering skills and activities

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.