HR Executive at Crew Power
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Crewpower - Customer Relationship Officer (1-5 yrs)
Customer Relationship Officer
Job Description
Due to rapid expansion, Delhi's leading Property Maintenance Company is looking for Customer Relationship Officer to provide our customers with an unrivalled service experience. You will play a key role in providing support over the phone and should be able to easily absorb pressure and manage multiple customers.
What you'll be doing:
- Dealing with customers over the phone
- Providing information about company's services
- Scheduling and managing customer bookings
- Coordinating technicians to ensure that the bookings get attended to on time
- Updating the Management system with all the comments and notes
- Account Management.
What you need to have:
- Excellent communication skills in English (oral and written)
- Ability to multitask effectively
- Ability to handle multiple calls from customers
- Excellent co-ordination and planning skills
- Able to handle pressure
- Be Empathic, Honest and a fast thinker
- At least 1 years- experience in a similar role
- Account Management experience will be an added advantage though not a mandatory criteria.
What you get:
- Excellent salary package
- Additional performance based incentives and bonus
- Paid leave and extra benefits
- Friendly work atmosphere
- Multiple opportunities for career growth
Job Type: Full-time
Salary: 1.5 lac to 1.8 lac /year + Benefits + Incentives, though not a constraint for good candidates
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