Position - Chat Support Executive

Experience : 1-3 Years Mandatory

Communication : Excellent

Skillsets : Not Technical, Presentable, positive attitude

About CrelioHealth :

CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization.

We are flourish, Open & Flexi culture organization with youthful team.

We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better

CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.

CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - https://livehealth.in/

We are voted as #14 rank in G2's List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.livehealth.inCrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Responsibilities :

- Interact with users through a series of actions and answer all queries, resolve issues via chat.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.

- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.

- Assist with high severity requests or issue escalations as needed.

Requirements :

- Must be a graduate in any stream.

- Effective written and spoken English communication skills.

- Must be Articulate and Spontaneous in Active conversations to handle tough situations.

- Ability to recognize the sensitive nature of issues and maintain confidentiality.

- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

- The willingness and curiosity to learn new environments and develop new skills.

- A high degree of intensity, follow-through, and collegiality.

- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.

- Ability to thrive in high-demand, high-pressure situations.

- Should be flexible in working on the US- Time Zone.

- Looking for Immediate Joiners or with a Notice period of 30 days

Benefits/Perks :

- Attractive pay scale

- Mediclaim benefits -Employeee+Spouse+2Childrens+Parents

- Infinite Leave's availability post confirmation (T & C apply)

- Flexible working hours & Hybrid work model

- Saas Product based experience

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