About Us : The finance industry has ignored or sold unfair products to billions of deserving individuals. We are a mission driven team of finance, design and technology professionals that has started Credit Fair (www.creditfair.in) to provide Fair Finance to Everyone. We are a digital NBFC that has partnered with over 100 merchants that are present in over 80 cities. Our merchant partners include

Leading healthcare chains : Indira IVF, Mycord, Partha Dental

Home renovation players : Saviesa Home, Flapto

Education : Career Point, Bansal Learning, Miles Education

E-Bikes : Ampere, Jitendra

Solar Rooftop providers : Oorjan

Our founding team has worked at fintech companies in London where they won a Banking Technology Award for Best Mobile Initiative as well as large financial institutions such as Credit Suisse and PIMCO. The team has extensive experience at Indian equity trading, investment banking and vendor management firms as well. They have graduated from London Business School, Northwestern University (USA), SAIC (USA) and attained the CFA charter.

The values that we look for in Candidates are :

Customer centricity : We believe an ability to empathize with merchants and customers will help us outperform the competition and motivate us to innovate. The operations manager will be the eyes and ears for Credit Fair.

Outcome oriented & data driven: The candidate should have the ability to define the economic rationale for every major effort and translate it into metrics. We value data driven decision making for business iterations and improvements.

Willingness to go above and beyond : For start-ups the responsibilities and needs of the business change quickly. We're looking for candidates who are willing to take on new challenges and can deal with ambiguity.

Ability to work with cross functional teams : Candidates must be able to influence cross-functional teams customer care, product, merchants, compliance & finance teams. Having the experience of managing healthy conflicts and driving people towards customer goals and organization priorities would be valued.

Responsibilities and Duties :

- Explaining our loan application process to the merchant representative and customers

- Making pre-approval decisions after receiving initial details from customers in coordination with the Central Ops team

- Explaining loan products to customers in person or over phone

- Sign up new local merchants

- Closely coordinate with credit team and loan applicants to ensure turnaround time is minimised. Getting the agreements, NACH, KYC proof, etc collected / verified

- Preparing Daily / Monthly MIS reports

- Ensuring on-time payments of the customers

- Ensure adherence of policies at all levels

- Thorough checking of all the files and ensure the data is complete and relevant

- Continuously provide feedback to Central Ops, Product and Technology teams

Required Experience, Skills and Qualifications :

- High levels of self-drive/motivation

- Minimum education 12th standard pass out

- Strong communication skills in English, Hindi and regional languages of Telangana and Andhra Pradesh

- Savvy with technology i.e. mobile and computers. Knowledge of MS office (excel, word) would be a positive

Benefits :

Compensation :

- Fixed salary of Rs 1.5L to Rs 2.25L per annum. Attractive bonuses up to Rs 1.5L based on turnaround time, loan origination and repayment performance.

- Extensive training on all aspects of lending and credit

- Accident Insurance

Job Type : Full-time

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