Senior HR Manager at Credime
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Credime - Associate - Customer Support (0-5 yrs)
We are Hiring Customer Support Rockstars!!
We are Looking out for People who are really excited and looking forward to work with a global startup.
Role/Responsibilities:
1. Manage incoming calls, emails and other customer support functions.
2. Identify and assess customers needs to achieve high customer satisfaction.
3. Build sustainable customer relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid and complete information by using the right methods/tools.
5. Meet personal/customer service team sales targets and call handling quotas.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers.
Contact Details :
Manish -HR
7406134400
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