Job Description: Team Leader - Loans

Location: Noida

Experience: 4+ years in telesales with at least 2 year in a team leadership role

Employment Type: Full-time

Education: Graduate in any discipline (MBA or equivalent is a plus)

About the Role:

We are seeking a proactive and results-driven Team Leader - Loans to oversee and drive the success of our telesales team. The ideal candidate will have strong leadership skills, a proven track record in sales, and the ability to motivate a team to achieve and exceed targets.

Key Responsibilities:

- Fully responsible for meeting and exceeding targets as assigned periodically

- Manage relationships with different departments to assist in smooth and effective functioning of the department

- Communicate effectively and ensure teams are abreast on all product updates and of any changes in the process

- Proactively work towards identification and solution of potential service delivery issues

- Provide quick and alternative ways and solutions to resolve any operational issues

- Responsible for managing attrition within specified limits.

- Maintain and analyze performance to ensure constant improvement

- Monitor and conduct performance review with respective team members on daily/weekly/monthly basis

- Constantly guide and motivate team members to better performance and improve the working environment.

- Enable better performance / growth readiness for team members through coaching & mentoring

- Ensure a minimum number of training hours per person in a given period - as either refresher training, new product, soft skills or behavioral.

- Work towards ensuring zero cases of mis-selling / fraud in the processes

Key Skills & Competencies:

- Proven experience in telesales and team management.

- Strong leadership and motivational skills.

- Excellent communication, negotiation, and problem-solving abilities.

- Analytical mindset with the ability to interpret sales data and market trends.

- Ability to manage escalations and ensure customer satisfaction.

- Strong organizational skills and attention to detail.

Why Join Us?

- Be part of a dynamic and growth-oriented organization.

- Opportunity to lead a high-performing team and drive impactful results.

- Competitive salary, performance-based incentives, and professional growth opportunities.

- Supportive and collaborative work environment.

How to Apply:

If you're ready to take on this exciting challenge, send your updated resume with the subject line "Application for Team Leader - Telesales."