Credenc - Key Account Manager - Education Loans (1-4 yrs)
Roles and Responsibilities
- Developing and sustaining solid relationships with key clients (who will be the colleges or the educational institutions) to ensure that we are able to provide education loan to the students enrolling with these institutions.
- Addressing and resolving key clients- complaints.
- Acting as the main point of contact between key clients and internal teams.
- Communicating and collaborating with the business development, operations and credit team to ensure that key clients- needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
The ideal candidate would have
- Bachelor's degree in Business Administration, Finance, Sales, or related field.
- Minimum 1-year experience in key account management.
- Proficient in all Microsoft Office applications as well as CRM software.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
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