About Credaveue:

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

- Yubi Loans - Term loans and working capital solutions for enterprises.

- Yubi Invest - Bond issuance and investments for insitituational and retail participants.

- Yubi Pool- End-to-end securitisations and portfolio buyouts.

- Yubi Flow - A supply chain platform that offers trade financing solutions.

- Yubi Co.Lend - For banks and NBFCs for co-lending partnerships.

Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore.

Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 650+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Inviting applications for the role of Customer Sucess Analyst.

Benefit :

- Apart from the unique opportunity of transforming the debt market, our benefits include:

- Ample opportunity for significant personal wealth creation by way of ESOPsOne can never stop learning so we have a dedicated budget of INR 75,000/year that you can use towards pursuing learning programs/certifications/attending conferences

- Best in industry healthcare for you and your family: Life insurance (10X your Fixed annual CTC) and Critical Illness cover (7X your Fixed annual CTC)

- Generous health insurance for you as well as your dependents, including parents or parents in-laws up to INR 800,000 for self and dependents

- Child care reimbursement of 15k per month per child for all working parents towards nanny/creche expenses.

- Food is on the house. So that you can focus on what matters the most.

- Best in class maternity & paternity benefits.

- Hybrid work modules to get quality work done by managing your own time.

Required Skills:

1. You have a minimum of 1-2 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)

2. Smart thinker, innovator, decision-maker who can inspire customer loyalty.

3. Great leadership skills

4. Have an acumen and tact of handling C-Suite discussions

5. Great communication skills

6. Experience handling infuriated customers

7. Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product

8. Experience in sales CRM is a must, tools like Hubspot, Freshdesk etc which will be used to track the CS resources activity on a daily basis.

9. Experience in handling software tools that help analyse product usage is a plus but there must be a minimum experience in handling online tools and softwares.

10. Ability to Cross Sell / Up Sell based on the need of the customer and liaise internally with Business / RMs to understand customer requirements.

Working Environment:

As a Customer Success Analyst, you will have to understand the customers- psyche, their needs, and enhance their customer experience by improving the Product Transaction experience.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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