We are constantly on the lookout for knowledgeable Lead Magnet who can help keep this engine running with their own sales skills as well as leadership of a team of driven sales representatives.

About Us :

Coxwell Domes Engineers Private limited is pioneer in sky light roofing and daylight architecture manufacturing of Polycarbonate sheet since 1993. We've a plant in Bhiwadi and corporate branches in Gurgaon and Mumbai.

Coxwell is a diversified firm with three business units(Project Sales, Ecommerce

and Works) Our goal is to become the go to place for all things roofing. We are on a relentless pursuit to attract top talent, build a culture of high performance and integrity.

Our vision to become the largest roofing retailer and manufacturer of roofing products . We are the only firm in the industry to offer ESOPs and other worldly benefits.

Coxwell excels in delivering top-notch, cutting-edge roofing solutions that cater to our customers' varied requirements. Backed by extensive industry expertise, we have established ourselves as a reputable and dependable brand synonymous with superior craftsmanship, unwavering reliability, and utmost client contentment.

We are seeking highly-skilled Lead Magnet representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

To be successful in Lead Magnet, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class Lead Magnet builds positive business relationships and provides clients with individualized and professional support.

Lead Magnet Responsibilities:

- Ensuring a positive and professional client service experience.

- Managing client inquiries via phone, email, online, or in person.

- Directing client complaints or complex queries to relevant departments in a timely manner.

- Providing clients with technical assistance on products and services.

- Expediting serious issues to management toward prompt resolution.

- Building positive client relations by checking in regularly and following up on active processes.

- Maintaining client records and documenting processes.

- Identifying potential client services concerns and facilitating proactive intervention steps.

- Keeping track of new products on offer, as well as emerging trends in client services.

- Recommending product improvements based on client services feedback.

Lead Magnet Requirements:

- High school diploma or GED.

- Excellent communication skills and recordkeeping skills.

- Certification in customer relations, customer services, or similar would be add on advantage

- 1-3 years of experience in client services, sales, or a similar role.

- Proficiency in CRM software, such as ZOHO and SFDC

- Exceptional ability in providing professional, efficient, and friendly client services.

- Ability to coordinate with other departments on client-related matters.

- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.

- Willingness and the ability to travel to client locations, when required.

- Ability to keep updated on new developments in the field of client services.

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