Business Support Manager at Snaphunt Pte. Ltd.
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Counter Sales Representative - Consumer Durable (1-5 yrs)
- Join a market leader within Consumer Durables
- Attractive Salary & Benefits
- Leadership Role
Our client is the best service provider for staffing solutions, integrated facility management and security services with focused approach towards customer satisfaction and be a strategic partner.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
Ideal Candidate:
- You have at least 1 year experience within a Retail Sales role, ideally within the Consumer Durables industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are service-oriented with excellent interpersonal skills.
- You have working knowledge of sales, inbound voice process, counter sales representative, voice process, consumer durables and BPO voice
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
- You are adaptable and thrive in changing environments
