JOB DESCRIPTION

Position available: Student Counselor

Experience-2 to 5 years

Salary - Up to 50 k per month

ROLE OF POSITION

The post holder will provide free professional advice and guidance to students interested in studying in the above mentioned countries. He /She will work to specific targets set by the Line

Manager and his/her performance will be judged on the same. The ideal candidate will have a strong interest in working with people and be highly motivated, result-orientated with a strong interest in marketing.

MAIN DUTIES :

ENQUIRIES :

- Turn Around time of new enquiries (within 24 hours)

- Mapping of new enquiries is correct for intake and country and ensuring clarity of remarks for all prospects (by all student counselors)

- Strong follow ups for generating walk-ins (University Visits/ General / Fairs)

- Ensure that a minimum number of calls in the - Spoken To- Category are made on a daily basis by all Student counselors.

- Make sure the respective enquiries are transferred to internally to country specialists.

- Also make sure the respective enquiries are transferred ethically and honesty to the geographically closest branch.

- WALK-INS 

- Keeping a tab of every single walk-in student.

- Ensuring clarity of remarks for all prospects

- Create a welcoming environment and maintain a hospitable interaction with all walk-ins.

- Ensure walk-in are aggressively tapped and converted to applicants by various strategies such as University visits, fairs, coaching, general.

- Monitor repeat walk-in's and identify operational issues as to why prospect is not converting i.e. student counselor performance / training and development / prospect profile.

- Ensure promotion of fee generation activities such as English coaching classes.

- Ensure EACH and EVERY student is provided the tablet / form to complete the Walk-in Questionnaire/Survey.

- Every first time walk-in prospect should be provided GO marketing materials

- Every walk-in should be informed of all upcoming university visits (where applicable)

- Ensure all SC's are dealt on time

- APPLICATIONS

- Monitor, guide and check students while filling up the applications forms.

- Monitor response time for applications that are incomplete / pending / more docs to be

resolved within 72 hours.

- Closely monitor that all prospects have an offer letter from GO and ensure that each and every applicant should have 2 offers from GO (even for alternate countries if appropriate). GO Policy is that Prospects must not have all offers with rejections/more docs and should have other options.

- Obtain AL for prospects with competitor after converting to - With GO-

- Offer awaited students should be called every week and reassured that pending offers are being chased, rigorously.

- Keep a close tab on students who are on conditional offers and have given a stipulated date to submit documents to convert from conditional to unconditional.

- Rigorously chase up applicants for deposits at the appropriate time.

- Invite prospects to University visits with the aim of having them converted after meeting the delegates.

- Keep abreast of applicant shortfall for the week and ensure they are not accumulated over a period of time.

- To ensure applicants in not applied, save & post later are dealt within 72 hours

- Encourage early applications for future intakes

DEPOSITS

- Ensure all Expected Deposit students are correctly mapped on CRM.

- Students are chased on the given date for deposits

- Constantly monitor deposit shortfall so that targets are met.

- Ensure visa updates are correctly updated on CRM.

- Keep a close tab on Visa not applied prospects so that they apply before deadlines.

- Ensure that incomplete documents are provided to generate the CAS/COE.

- University Visits/GO Fairs/general appointments

- Ensure all appointments on CRM are reconfirmed on the day of visit. In case of no show appropriately change status on CRM (re-fix or cancel)

- Post visit/fair activities to ensure all student applications are processed & ensure high conversions.

- VISAS

- Provide students visa check lists and guide them to prepare the documents.

- Checking the visa files

- Preparing the students for the visa interview.

 GENERAL :
 
- Strong Customer Service focus ensuring that all visitors to Global Opportunities are treated in a Respectful and courteous manner.

- Ensure that daily follow-ups are completed on time.

- Ensure that students have paid the balance of their charges on time (as specified on the CRM).

- Core responsibility for conversions.

QUALIFICATIONS AND EXPERIENCE REQUIRED :

- Graduation or Post Graduation in any field.

- Minimum 3 years of experience in counseling for the respective countries.

SKILLS REQUIRED :
 
- Result-orientated, go-getter and able to work under pressure to achieve targets.

- Committed to work on long term

- Excellent command of spoken and written English as well as the local language.

- An ability to communicate effectively with colleagues, students and other members of the

public of all age groups and social backgrounds.

- Ability to learn on own initiative and research best study options for students.

- Flexibility over working hours

- Strong IT skills.

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