HR Recruiter at Cosmic Strands ePublishing Pvt Ltd
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Cosmic Strands - Executive - Client Servicing (1-3 yrs)
Client Servicing Executive
Overview :
Be the single point of contact for all communication related aspects. Act as a liaison between client and internal departments. Interact with clients through email, telephone or through other means to resolve client queries.
Duties and Responsibilities :
- Essentially establish and cultivate relationships with the clients.
- Respond to client inquiries and find solutions to client issues such as project status, updates, feedback or any other inquiry.
- Responsible for ensuring the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization.
- Should be a strategic planner and have a strong understanding of the company and its services to answer client queries.
- Make accurate database of client enquiry details.
- Prepare, plan, and executive weekly schedule and activities.
Desired Skills :
- Excellent written and verbal communication skills.
- Excellent understanding of data and generate reports.
- Must be proactive. Effective team handling and time management skills.
- Strong customer service and interpersonal, networking skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
