Founder at Content Whale
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Content Whale - Account Manager - Sales (1-4 yrs)
Roles & responsibilities
- Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)
- Leading a team of Web, SEO, Content and Email experts
- Collaborating with internal departments to facilitate client need fulfilment.
- Present strategies to clients and ensuring timely execution and delivery
- Analyse the effectiveness of strategies implemented
- Time to time recommend, design and implement new projects to increase their ROI
- Set up a list of KPIs to track for each client
- Prepare and present reports on their progress
- Building and maintaining strong, long-lasting customer relationships
- Collecting and analysing data to learn more about consumer behaviour
- Maintaining updated knowledge of company products and services and upselling them time to time
- Resolving complaints and preventing additional issues by improving processes.
- Keep abreast with new trends in digital technology
- Lastly, manage the P/L of the team and accounts
- Identify and optimise cross selling opportunities and work with managers/colleagues to realise these
- Identifying cross sell & upsell opportunities.
- Able to negotiate and close deals in routine situations, and with guidance when handling more complex deals
Good to have :
- Experience in content writing
- SEO knowledge
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