- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Fantastic work culture

Our Client is hiring a full-time Travel Service Specialist/Consultant.

The Job

Your Responsibilities will include:

- Your main target will be meeting customers- needs and expectations: you will provide support and help by managing our customer's reservations, and delivering answers regarding pre- and past-travel questions.

- Using all customer communication channels, your goal will be to bring an assertive outcome every time.

- Grow continuously till you reach an outstanding product knowledge level in order to support any queries customers may have.

- Learn from an environment where you receive and give helpful feedback and valuable support from your teammates.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

 - Ensuring high levels of customer satisfaction as well as upsell and cross-sell potential within existing customers to maximize share of wallet.

- Coordinating pre-sales and post-sales follow-up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

Ideal Candidate

Skills Required:

- We are looking for someone with experience in customer-facing roles, in a call center or similar environment.

- You have written and verbal fluency in English in order to be able to effectively liaise with stakeholders in the region.

- Travel industry knowledge, as well as remote experience, is a huge PLUS, but not required.

- You are passionate about customer service and have an outstanding ability to look at the customer's experience through his or her own eyes.

- You have excellent listening skills and are confident in managing challenging conversations with customers.

- You are confident in your ability to write clear, effective, and personalized messages communicating both with customers and internal teams.

- You have at least 1 year of experience within a Sales (B2C) role, ideally within the Hospitality industry.

- You possess solid expertise in Enterprise Sales.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You possess strong analytical skills and are comfortable dealing with numerical data.

- You are a strong team player who can manage multiple stakeholders.

- You are a strong mentor and coach who can build high-performing teams.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.