fashion consultant retail fashion store

Working with Store Manager towards achieving proposed sales & managing stock levels within specified limits

- Ensuring stock receipts are 100% QC checked

- Ensuring all stock received at stores is tagged (MRP/ HangTags /Sensomatic) before its put up on the shelves and there is no mismatch between system prices and that on tags through random checks)

- Manage and keep track of stock availability in the store, orders vs receipts on a weekly basis

- Acknowledgement of incoming material, sign off on quantity and quality accuracy

- Conduct monthly internal audits in the retail store to check the inventory status

- Review of physical stock against ERP status

- Account for any discrepancies and report

- Should be fully conversant with collections available online/offline only and be able to guide customers accordingly

Visual Merchandising & Look & Feel :

- Ensuring all displays in store are in keeping with VM guidelines laid down by VM team

- Ensuring color co-ordination is done in line with set norms, and customers are able to find co-ordinates in apparel, jewelry & accessories, online or in store to the best of their ability

Customer Service :

- Delivering an exemplary experience of Jaypore, ensuring customer delight

- Be fully conversant with handling all interactive and touch screen devices,including the app,and be able to guide
customers along the interface, browse and transact

- Recognizing and understanding how an existing customer online is different from a first time customer and addressing their needs and wants

- Handling queries regarding online sales/returns/processes with ease

- Enabling & facilitating customers- comfort with interactive screens/tablets to simulate the online experience instore

- Enabling customer orders online for items/sizes stock at the store, facilitating transactions online and handling any /all kinds of customer grievances and issues

- Engaging with customers on an ongoing basis, capturing customer feedback

Manage administration activities :

- Monitor housekeeping activities of the retail store to maintain VM standards,brand image and cleanliness

- Help in preparation of weekly roster schedule to ensure smooth functioning of the retail store

Team Building :

- Working closely with Store Manager to move non moving/overstocked merchandise back

- Liaise with various stakeholders and cross functional Departments - Warehouse Operations, Customer Service,Marketing, Finance Sourcing and Tech team.

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