Consultant - Customer Success - HR Solutions/Services (2-6 yrs)
About Us :
We are India's fastest growing HCM Platform on a mission to make the world work better by helping every one of our customers create the happy, healthy, profitable businesses they want.
Backed by the expertise of an experienced leadership, the ZingHR network is growing rapidly with 700+ Clients and 1.5+ Million Active Users. We make people management simple with our gold-standard HR technology. Our solutions including Talent Management, Talent Acquisition,
Employee Engagement, Productivity and Workforce Management are designed to drive a Digital Human Capital Transformation that goes beyond simple automation and move towards a comprehensive, impact-driven evolution of businesses.
Roles and Responsibilities :
- Excellent Communication skills in the English language (Spoken and Written)
- High Proficiency in MS Office (Excel, Word, PowerPoint)
- Excellent listening and problem-solving skills
- Highly organised with ability to manage multiple priorities in a fast-paced environment
- Excellent analytical, problem solving, and time-management skills
- Has demonstrated experience/maturity to handle confidential and sensitive information
- Possesses a positive, service-oriented attitude with excellent follow through on issues
- Foresees potential challenges and comes prepared with solutions to solve variety of Problems
- IT experience in either of Business Analysis, QA, Project Management, Implementation Training or Support would be preferred
- 2+ years' experience in Customers Support and Relationship Management, would be preferred
- Some technical knowledge, including SQL database, would be a plus
- Knowledge of HR processes and systems, would be a plus
Skills Required :
- Excellent English Communication
- Proficiency in MS Office
- Time Management
- Ability to read customers
- A calm presence
- Knowledge of HR processes
- SQL Database querying
Company Website- www.zinghr.com
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