Consultant - Customer Success (6-10 yrs)
Our client is Asia's fastest growing HR technology platform. Brainchild of alumni from world's most distinguished organizations (McKinsey, EY, Google), and the preferred choice of 500+ global enterprises to manage their 1 Million+ employees across 60+ countries.
An HCM suite,which competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday).
Roles and Responsibilities :
2. After the implementation of Darwinbox is completed for a client and they are - live on the platform, coordinate with the Implementation team to ensure a seamless handover with respect to the scope, clients processes, their stakeholders, and expectations.
3. Be the key point of contact for these accounts/clients after the Customer Success Consultants. Cultivate and maintain a trusted partnership with the client and manage stakeholders especially those at the leadership levels. Lead them into the direction of being evangelist/champion for Darwinbox.
4. Support the client and align internal stakeholders/team members to diffuse/resolve any challenging situations.
Ideal candidate would be :
- 6+ years of experience in HR tech implementation, HR consulting, or HR roles.
- Bachelor- s/undergraduate degree and an MBA/master's degree is mandatory.
- Experience of managing teams is a must. History of dealing with senior stakeholders like CXOs will be an added advantage.
- Understanding of HR or educational background in the same will be an added advantage.
Required technical competencies :
- Ability to work with complex data-sets, validate data, and use tools like MS Excel
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