HR at Coppergate Consultants
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Complaint Management Specialist - Customer Service (2-10 yrs)
Job Description :
1. Primary contact for all customer experience reporting and complaint handling activities
2. This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints on mail /call / walk in customer.
3. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Collaborates with all dpt. (Sales, Collection, Antifraud,)
4. Maintains current and complete complaint files.
5. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions.
6. Prepares reports for periodic management reviews.
7. Train new employees.
8. Prioritizes work to meet deadlines.
Languages : Gujrati / Hindi / English
Key competencies required :
1. Strong communication
2. Min 2 years of related work experience
3. Works independently on and resolves complex issues.
4. MS Word, MS PowerPoint, MS Excel
5. Ability to interact with individual/groups at all levels, good presentation/training skills
6. Ability to identify priorities and function independently
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
