HR Recruiter at Manshaa Solutions
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Community Manager - Marketing (1-4 yrs)
Responsibilities:
- Conceptualise and execute an innovative digital strategy to grow a vibrant and diverse community starting with Startoon Labs customers and advocates, that ll grow into serving partners and prospects.
- Manage the recruitment and on-boarding of community members via digital channels, in-product placements and in-company referrals.
- Develop content calendars, campaigns and gamification programs to ensure we are providing valuable content to all member segments and driving engagement
- Collaborate with customer success, sales, account management and product marketing teams to constantly grow our community
- Identify and nurture high value customers to share relevant stories through acts of advocacy
- Responsible for tracking and measuring the effectiveness of community programs, impact on key business metrics and track overall ROI for Startoon Labs
- Design the overall game-mechanics program to incentivise community engagement and acts of advocacy, developing and managing the real-world rewards program based on customer segments and personas
Qualifications
- 1-3 years of Customer Success/Community/Customer Marketing roles in a B2B enterprise organization
- Be an innovative thinker, creative problem solver and effectively manage multiple on- going assignments in a fast paced, fluid environment
- Excellent communication and organizational skills
- Ability to build and maintain effective customer relationships
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