About Us :

- We are an experiential tourism company offering varied recreational experiences to domestic and international tourists, primarily located in urban centres of India.

- Disrupting the hospitality market in India with alternate accommodation and differentiated experiences, we are passionate about bringing rich experiences around camping to India - hygienic stays, outdoor activities, music, bonfires, hikes, and lots of stories & fun.

Our current regular offerings include :

- Lakeside Camping and Bonfire

- DIY All-you-can eat Barbecues

- Hike amidst Nature Trails

- Live Band performances

- Hidden waterfall treks in monsoons

- And many more.

- While we are based near Mumbai and Pune today, we are bringing happiness to Namma Bengaluru and other parts of India soon!

Position Overview :

- As a Community Manager, you will be responsible for fostering a sense of community and engagement among our guests. You will be the face of our brand, ensuring that guests have a seamless and delightful experience from the moment they arrive and post check-out.

Responsibilities :

Guest Relations :

- Host every guest post arrival at the property making them feel welcomed, Collaborate closely with the operations team to address guest inquiries and resolve any issues promptly and effectively to improve their experience

- Cultivate strong and lasting relationships with guests, ensuring they feel valued and appreciated throughout their journey with Tents n' Trails.

Community Building :

- Create and manage a community for our guests on platforms such as WhatsApp, Facebook, or any other relevant social media channel pre and post-check-out to ensure higher repeat and referral rates.

- Keep the community engaged through regular updates, discussions, and exclusive offers.

- Maintain a connection with guests even after they have checked out by sending follow-up messages, thank-you notes, and seeking feedback to improve our services.

Event Coordination :

- Brainstorm to propose unique and engaging events that cater to the interests of our guests.

- Plan and Organize events and work closely with the operations team to execute these events seamlessly.

Social Media Collaboration :

- Liaise with the social media team to suggest ideas for captivating social media content and campaigns that highlight guest experiences and promote our brand.

- Analyze guest data and feedback to identify trends, preferences, and areas for improvement.

Qualifications :

- Bachelor's degree in hospitality management, marketing, communications, or a related field.

- Proven experience in community management, sales or customer service.

- Exceptional communication and interpersonal skills.

- Strong knowledge of social media platforms and online community management.

- Creative mindset with the ability to develop engaging content.

- Customer-focused approach and a passion for delivering exceptional guest experiences.

- Excellent problem-solving skills and the ability to handle guest issues with professionalism.

- Exceptional organisational, coordination and multitasking skills

- Passion for experiential travel is a major plus point.

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